Last updated: [DEC 10 2025]
Where pay-on-delivery is available, you may inspect your sealed package before making payment to the courier. If the package is visibly damaged or tampered with, you may decline it at the point of delivery at no cost to you.
If you receive a damaged or defective product, contact us within 24 hours of delivery via WhatsApp (09135854208) with your order details and photos of the item. We will arrange a replacement at no additional cost once the issue is verified.
For health and safety reasons, opened or used products cannot be returned or refunded, except where the product is confirmed to be defective or not as described.
If you receive the wrong item or your order is incomplete, contact us within 24 hours of delivery and we will correct it by sending the missing/correct item at no extra charge.
You may request to cancel your order any time before it has been dispatched for delivery by contacting us via WhatsApp or phone. Once an order has been dispatched, it cannot be cancelled, but the damaged/defective product process above will still apply if there's an issue on arrival.
Where a refund is approved (for example, an order that cannot be fulfilled), it will be returned via bank transfer to the account used for payment, or an equivalent replacement product will be offered, within [insert number] business days.
For any issue with your order, reach us as soon as possible:
📞 09135854208 | 07086406691
💬 WhatsApp